MEMBERSHIP AGREEMENT GUIDELINES

We are excited to be working with you on your wellness goals and tailoring your program to fit your needs. As a unique integrative health and wellness organization with our preferred Physician at Eternity Health Partners will be partnering with you to help you make positive changes in your life that you feel will help you live life to the fullest.

MEMBERSHIP AGREEMENT

You have chosen to enter into a membership program with Eternity Health Partners. This is a program tailored to your specific goals and is important for you to keep in contact with the Eternity Health Partners Team to ensure you the best care for your treatment plan. Your monthly membership includes the following;

 

  • Approved Medication Costs Prescribed by Preferred Physician (see your Membership Agreement Form which medications are included in your membership)

  • Medication Shipped directly from the pharmacy to your door 

  • Ground Shipping Charges ($25 - $50 Value)

  • Syringes & Medical Supplies for Dosing ($45 Value)

  • Concierge Medication refill service (we communicate to the pharmacy on your behalf)

  • Dosing & Administration personalized tutorial (in office or over phone $50 value)

  • 3 Month / 9 Month / Annual Customized Lab Requisition ($1650 Value)

  • 3 Month / 9 Month / Annual Consultation and Lab Review ($900 Value)

  • Monthly Check In & Follow Up Calls ($225 Value per consult)

  • 5% discount on FullScript pharmaceutical high-grade supplements

  • Support from our Client Service Coordinator Monday - Friday during business hours

  • Customized Patient Portal (Power 2 Patient)

  • Concierge Treatment Specialty referral service 

  • Full Access to all Eternity Health Partners dietary, supplement education and services

  • Secure HIPPA Compliant Online Medical Management 

  • Access to specialty modalities

    * Check Ins / Consultations / Calls  are accrued based on the number of months enrolled in the program. Once a membership is canceled your forgo these additional services within the membership. 

    ** Membership automatically renews on a month to month basis following the initial 3 months program. 

    *** Does not include the following;

    • 24 hour on call coverage for emergencies or hospitalization. 

    • Does not include Overnight or Expedited Shipping

    • A La Carte Items not listed in your “Membership Agreement Form” program details    

 

PRESCRIPTIONS

All medications will be shipped directly to you from the pharmacy via ground shipping (7-10 business days) which is included in your membership. When you receive the medications be sure to read the instructions provided from the pharmacist and dosing prescription. The staff at Eternity Health Partners are also available to schedule a consultation to review dosing and administration. It is the patients responsibility to request refills for their prescriptions. Prescription refills are NOT automtic.

* It is important that you follow the Doctor prescribed dosing protocol that is written on the medications from the pharmacy.  The pharmacy will not refill the prescription early if you are taking more of a dose than the doctor has prescribed. 

*If medication is lost, confiscated and/or damaged, you are responsible for the pharmacies restocking cost and for the price of the replacement of medication.

PRESCRIPTION REFILL REQUESTS

It is the patient’s responsibility to request refills for their prescriptions. For prescription refills, we ask that you contact our office 7-10 days before running out of your medication, for your medication refill request. Please plan ahead to avoid any interruptions in your medications.

* It is important to be aware that prescriptions refills are NOT automatic.

PAYMENT OPTIONS

Cash, checks or credit cards are all accepted methods of payment for services. When you completed your membership agreement, we request a credit card on file. If additional lab tests, follow up consultations, or supplements are required, the appropriate fees will be billed to your credit card on file unless otherwise specified.

SHIPPING FEE

If you prefer to expedite your Prescription from the pharmacy you can pay the additional $30 for 2 Day Priority Shipping, or $50 for Overnight Service. *Please note that all prescriptions require a 2 day pharmacy processing time. If you need a rush on your prescription there is a $10 charge.

SERVICE FEE

There is no sales tax in the state of California for medications, however you may be subject to a 4% pharmacy/merchant fee.

RETURNS / REFUNDS

Failure to follow the Protocols for your membership program does not relieve you of the obligation to pay the full tuition for the program or phase in which you are currently enrolled. Over the counter supplements purchased with Eternity Health Partners powered by Age Management Institute may be returned for a refund or exchange if in the original condition and unopened or unused within 14 days of purchase. No prorated refunds are provided for cancellations made before the end of the paid-up period.  For all refund requests there will be a total of $25 transaction fee that will be deducted from the refund. Refund requests must be submitted in writing to our Client Service Coordinator and may take up to 10 days to process. Refunds will be submitted via check to your provided mailing address

PRIVACY

Eternity Health Partners is committed to protecting the privacy of our clients. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. If you have any questions about how your personal information is handled or distributed, please contact our office.

FREEZE AND/OR CANCELLATION

We understand that circumstances may occur during your membership and you have 2 options in what to do with your membership. To cancel or to freeze the account both of which require a written notice, delivered to Eternity Health Partners by mail, email or in person at least 30 days prior to the cancellation/freeze date desired.

Cancellation: Your membership agreement with Eternity Health Partners may be canceled at any time. Once the 30 day written cancellation notice has been processed, billing will be stopped and your chart will be closed. In order to get back into any program with Eternity Health Partners, you will have to rejoin as a new patient with a face to face consult with our Physician, including and not limited to a physical exam and new labs. 

*NOTE: The cancellation date will depend on the most current refill date of your prescription. Any or all Membership Discounts will be discontinued upon cancellation request. 

Freeze: A membership with Eternity Health Partners may be placed on hold at any time of up to 90 days for $30/month, limited to 2 freezes per year. If you, the membership, wishes to freeze the agreement you may do so by sending as long as a prescription hasn’t been filled within the 30 days you can roll your membership program over to a freeze status. If a prescription has been filled within the 30 days of the written request, your freeze will start the day after your billing cycle. 

SUPPLEMENTS

Eternity Health Partners has recently partnered with a trusted pharmaceutical grade online supplement dispensary, Fullscript. Fullscript is the safest and most convenient way to purchase professional-grade supplement brands and products.

Supplement products that have been recommended by our Physician will arrive at your door quickly and in excellent condition. They take every precaution to ensure that temperature-senstitive products are stored and shipped according to the manufacturers specifications. We are thrilled to offer their service to you, as they are 100% in alignment with the level of client care and support as we are here at Eternity Health Partners.

A limited recommended over the counter supplements are available for purchased at our Eternity Health Partners. You are not obligated to purchase supplements from Eternity Health Partners.